Design Considerations
Requirements Gathering
Envisionment Methods
Evaluation
Other
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Remote Testing
What is
Remote usability testing is used when tester(s) are separated in space
and/or time from the participants. This means that the tester(s) cannot
observe the testing process directly and that the participants are usually
not in a formal usability laboratory. There are different types of remote
testing. One is same-time but different-place, where the tester can observe
the test user's screen through computer network, and may be able to hear
what the test user says during the test through speaker telephone. Another
is different-time different-place testing such as journaled sessions, where
the user's test session is guided and logged through a special piece of
software as well as additional code added to the system being tested.
Why Use it
Participants Needed
Experts
1 expert is required
Users
Approximately 5 users are required
Task List
Conditions required
- Computer network through which participants can send the test results
to the tester
- Application like Look@me that allow the tester to observe the participant's
screen during the test
- Application like Lotus Videocam that can record, and replay the recorded
screen series
- Speaker telephone if the participant is supposed to speak aloud or commnunicate
with the tester
- Voice recording to record the verbal activities during the test
- Journal software to guide and log the usability test session
Examples
Limitations Of method
Exercise
Reading
- H. Rex Hartson et. al., Remote Evaluation: The Network as an Extension
of the Usability Laboratory, in CHI96 Conference Proceedings